Shipping Policy

📍Where Do We Ship?

We currently ship to most cities and towns across India.
International shipping is not available at the moment — but we’re working on making it happen soon!

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⏱️ Order Processing Time

All orders are processed within 24 to 48 hours (excluding Sundays and public holidays).
Delivery typically takes 3 to 5 business days, depending on your location.

📌 Note: Orders sent to hotels or hostels may take up to 8 business days. Please ensure someone is available to receive the package.

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📦 Shipping Couriers

We work with reliable courier partners like Bluedart and Delhivery.
In rare cases where these don’t service your location, we use Ecom Express or Xpressbees.

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📬 Tracking Your Order

As soon as your order ships, you’ll receive an email with a tracking number and link to track your package in real-time.

Didn’t receive it?
Please check your spam or promotions folder for an email from care@theserumworks.com before reaching out.

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✏️ Need to Edit Your Shipping Address?

If you’ve entered the wrong address, please contact us immediately through our Contact Page or email us at care@theserumworks.com.

⚠️ We’re only able to make changes before the order is processed. Once shipped, we cannot reroute packages.